Stones & Authenticity

Are your stones genuine and natural? Yes. All stones we sell — Aqeeq (Agate), Feroza (Turquoise), Durr-e-Najaf (Quartz), and Yaqoot (Ruby) — are natural stones sourced from trusted suppliers. We do not sell synthetic, dyed, or resin-filled imitations.

Where are your stones sourced from? Our stones are sourced primarily from Iran, Iraq, and traditional Islamic stone markets. Aqeeq is typically of Yemeni or Iranian origin, Feroza (Turquoise) from Nishapur, Iran, Durr-e-Najaf from the Najaf region of Iraq, and Yaqoot from verified gemstone suppliers.

What is Durr-e-Najaf and is it actually from Najaf? Durr-e-Najaf is a translucent white or pale quartz historically found near the holy city of Najaf, Iraq. It holds deep spiritual significance in Shia tradition. We source through trusted channels and make no exaggerated claims — each stone is described honestly.

How do I know if my Aqeeq is real? Genuine Aqeeq has natural banding patterns visible when held to light. It is cool to the touch and won’t scratch easily. Our Aqeeq is not dyed — colour variations are natural to the stone. If you ever have doubts about a piece you received from us, reach out and we’ll help you verify it.

Do you provide authenticity certificates? Formal gemological certificates are not included with standard orders. However, every stone is honestly described in its listing and carefully inspected before dispatch. For high-value stone queries, contact us before ordering.

Orders & Shipping

Where do you ship to? We currently ship across India. For international orders, contact us at support@thebazaarreza.com or on WhatsApp and we’ll do our best to help.

How long will my order take to arrive? Standard delivery across India takes 5–9 business days after dispatch. Orders are processed within 1–2 business days. You’ll receive a tracking number once your order is shipped.

How will my order be packaged? All orders are carefully packed to prevent damage in transit. Jewellery and stone items are individually wrapped and cushioned before dispatch.

Can I track my order? Yes. Once dispatched, a tracking number will be sent to you via email so you can follow your shipment directly.

I placed an order but didn’t receive a confirmation email. Check your spam or junk folder first. If it’s not there, email us at support@thebazaarreza.com with your name and order details and we’ll sort it out promptly.

Returns & Payments

What is your return policy? We accept returns within 7 days of delivery for items that are damaged, defective, or significantly different from what was described. Items must be unused and in original condition. Edibles and custom orders are non-returnable. See our full Returns Policy for complete details.

My item arrived damaged. What do I do? Photograph the damage and the packaging immediately upon receiving it and contact us within 48 hours at support@thebazaarreza.com. We will arrange a replacement or full refund as quickly as possible.

What payment methods do you accept? We accept UPI (GPay, PhonePe, Paytm), debit and credit cards (Visa, Mastercard, RuPay), and net banking — all processed securely via Razorpay.

How long does a refund take? Once your return is approved, refunds are processed within 5–7 business days and credited back to your original payment method.

Products

What does “Tabarrukat e Aza” mean? Tabarrukat (تبرکات) refers to blessed or sacred items associated with the Ahlul Bayt (عليهم السلام) and the holy shrines. “Aza” (عزا) refers to the mourning tradition, particularly in remembrance of Imam Husayn (عليه السلام). This collection includes Turbah, shrine cloth pieces, Attar, Dua cards, and mini shrine replicas.

What is a Turbah (Sajdagah) and why is it used? A Turbah is a small clay tablet used by Shia Muslims to place the forehead on during sajdah (prostration) in prayer. It is Sunnah in Shia fiqh to perform sajdah on natural earth. The most spiritually significant turbah is made from the khak (soil) of Karbala.

Are your Abayas available in different sizes? Yes. Sizes are listed in each product. If you’re unsure which size fits you, contact us on WhatsApp before ordering and we’ll guide you.

Are your edibles halal? Yes. All edibles are sourced from halal suppliers. Many are Iranian imports with known halal provenance. If you have a specific allergy or dietary concern, check the product description or contact us before ordering.

Can I request a custom item or a specific stone setting? We occasionally take custom requests, especially for stone rings. Contact us with your stone type, metal preference, and ring size and we’ll let you know if we can fulfil it. Custom orders may have longer lead times.

I have a question that’s not answered here. Reach out to us at support@thebazaarreza.com or WhatsApp us here.. We’re happy to help.